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Product & Use

Product & Use

What age are the building kits suitable for?

Our building kits are suitable for children aged 12 and over and adults. Some sets, such as the Beginners collection, are also suitable for children aged 8 and over.

How much time do I need to build a construction kit?

This varies by set. A beginner's building kit takes an average of 2–4 hours, while a Mega building kit such as the Titanic Deluxe can easily take 10+ hours.

Are the bricks compatible with LEGO?

Our micro building blocks are not compatible with standard LEGO blocks. Each package is a standalone building project with its own instructions.

Are all the necessary parts included in the box?

Yes, each building set comes with all the necessary bricks, a detailed step-by-step manual, and spare parts.

What should I do if stones are missing or damaged?

Contact us via the contact page. We will send replacement parts free of charge once you indicate which parts are missing.

Can I display the final result somewhere?

Absolutely! Most model kits are designed as decorative pieces. After building it, you can place the result on a shelf, desk, or in a display case.

Shipping & Delivery

Shipping & Delivery

How quickly will my order be delivered?

Orders are shipped within 1–2 business days. Delivery takes an average of 3–7 business days within the Netherlands and Belgium.

From what amount is shipping free?

Shipping is always free. No minimum order amount, no hidden costs.

Which countries do you deliver to?

We currently deliver throughout the Netherlands, Belgium, and the rest of Europe. The delivery time outside the Benelux is 5–10 business days.

Can I track my order?

Yes, once your order has been shipped, you’ll receive a Track & Trace code by email that lets you track your package live.

What if my package arrives damaged?

Take photos of the damage and contact us within 48 hours. We will find a solution or send a new package as soon as possible.

Can I have an order delivered to a different address?

Yes, during checkout you can enter a separate delivery address. Handy if you want to have a gift delivered directly!

Returns & Warranty

Returns & Warranty

What is your return policy?

You can return products within 60 days of receipt, provided the product is unopened and in its original packaging. Send an email to our customer service team to register a return.

Will I get my money back if I’m not satisfied?

Yes, we offer a 60-day satisfaction guarantee. Not satisfied? You’ll receive a full refund of your purchase.

How long will it take for me to receive my refund?

Once we receive your return, we will process the refund within 5 business days. The amount will be refunded to the original payment method.

What if I received the wrong product?

We apologize for the inconvenience! Contact us, and we will immediately send you the correct product at no extra cost.

Does the warranty also cover damaged pieces during construction?

Yes, every construction set comes with a quality guarantee. Does a piece break during normal use? We’ll send a free replacement.

Do I have to pay the return shipping costs myself?

In the event of a defective or incorrect product, we will cover the return shipping costs. If you wish to return an item due to personal preference, the customer is responsible for the shipping costs.

Another question? Contact us

Is your question not listed? Our team will be happy to help you further.

info@constructionkit.com
Monday - Friday: 9:00 - 18:00
We will respond within 24 hours